Terms and conditions

This page explains how we work with you. The terms of each purchase or service are written in the contract for that file; if they differ from this page, the contract prevails.

Requests and consultation

A request starts with the website form, a phone call or a message. The first consultation creates no obligation; a purchase or service becomes binding only when you sign the contract.

Property information and prices

Details, prices and availability come from the developer or owner and may change without notice. The final price is written only in the contract or pre-contract. A property without a price is quoted on request.

Service fees and official costs

Our service fee and official costs such as transfer taxes and fees, sworn translation and lawyer fees are told to you before you sign. No cost that is not in the contract is charged without agreeing it with you.

Payment

This website takes no online payment. Pay only as the contract says and only to the account written in that contract, and keep a receipt for every payment.

Residence and citizenship

Turkish residence and citizenship conditions are set by current law and the official authorities and may change. We help you gather documents and follow the file, but the decision belongs to the authority and no result is guaranteed. Website content is not legal advice.

Property viewings

Viewings, in person or online, are arranged in advance. If you cannot attend at the agreed time, please tell us beforehand.

Cancellation and refunds

Cancellation and refund terms for each step are written in the contract for that step and told to you before you sign, including any amount that may not be refundable.

Your responsibilities

Giving correct and complete information and documents, reading the contract before signing, and paying as the contract says.

Our responsibilities

Giving clear information on the property and costs, telling you about any change before it is made, and answering your questions throughout the file.

How to complain

If you are unhappy with a service or behaviour, contact us in one of the ways below and give the subject, the date and your reference or contract number so we can follow it up.

Contact

How we use and keep the data you enter in our forms is described on the Privacy page.

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